Privacy Policy

Machine Translation Disclaimer

We have translated these Terms using machine translation for your convenience.

The official original text of these contents is the Traditional Chinese version, and any inconsistencies or differences resulting from translation are not binding and have no legal effect for regulatory compliance or law enforcement purposes. If you have any questions about the translated terms, please refer to the Traditional Chinese version of these contents, which is the official version of the Company.

Updated: Oct 04, 2024

NUWA's Commitment to You

This Privacy Policy outlines how NUWA Robotics Corp. and its affiliated companies (including, but not limited to, NUWA ROBOTICS Corp., NUWA Creation Corp., and other related companies, hereinafter referred to as "NUWA," "NUWA Creation," "NUWA," or "we") collect, use, disclose, process, and protect any information you provide to NUWA. When you use NUWA's software and services, your information will be handled in accordance with this Privacy Policy.

This Privacy Policy is designed to safeguard your personal information. Therefore, it is crucial for you to fully understand NUWA's methods of personal information collection and usage practices, so that you can ultimately trust that any personal information you provide to NUWA is well-protected.

By using NUWA's products and services, you are deemed to have read, acknowledged, and accepted all the terms stated in this Privacy Policy, including any changes NUWA may make from time to time.

To comply with applicable laws, including local data protection legislation (such as the EU's General Data Protection Regulation), NUWA will seek your explicit consent in advance for any "specific processing of special categories of personal data" (e.g., automated decision-making).

NUWA is committed to protecting your privacy, confidentiality, and security, and is equally committed to ensuring that all NUWA employees and agents fulfill their obligations regarding your personal information by complying with applicable laws (including your local data protection legislation).

Ultimately, NUWA aims to provide the best experience for all users. Please read the following sections to understand NUWA's Privacy Policy. If you have any questions about this Privacy Policy or the use of your data, please contact the "NUWA Data Protection Team" at privacy@nuwarobotics.com, and NUWA will be happy to address your specific concerns.

WHAT IS PERSONAL DATA TO NUWA

Personal Information refers to 'any information that can identify an individual'; therefore, any data that is directly or indirectly linked to NUWA and can identify personal information, regardless of your location, is considered 'personal data' by us. This includes data that can directly identify an individual (such as names) or data that, although not directly identifying, can reasonably be used to identify an individual (such as device serial numbers). This privacy policy treats aggregated data as non-personal data.

What Information Does NUWA Collect

In order to provide you with NUWA's services, NUWA will require you to provide personal information necessary for the service. If you choose not to provide your personal information, NUWA will not be able to provide you with our products and services. NUWA will only collect information that is necessary, which must be lawful, clear, and processed in a manner consistent with the purpose.

NUWA may collect the following types of information (including but not limited to personal information):

• Information You Provide to or Upload to NUWA (including your contact details): NUWA may collect any personal information you provide to NUWA, such as your name, phone number, email address, shipping address, NUWA account details (e.g., name, date of birth), orders, invoice details, materials or data (e.g., photos, contact lists) that you may sync through NUWA Cloud or other applications, information related to creating an account and participating in all NUWA platforms or services, phone numbers you input into contacts or messages you send, feedback, and any other information you provide to NUWA.
• Device-Related Information: Information related to your device, such as serial number, MAC address, software version, Android version, iOS version, model name.
• Location Information (for specific services/functions only): Various types of information about your location, such as coordinate codes, latitude and longitude, time zone settings, language settings, etc.
• Bluetooth Device Information: Information about other devices (sub-devices) connected to the network through the device, including the Bluetooth device's model, DID, name, status, Bluetooth signal strength, MAC address, etc.
• Network Information: When your device connects to a network, NUWA may collect network-related information, including the device's IP address and MAC address.
• Purchase Order Information: NUWA may collect purchase order information you provide when shopping at NUWA stores, such as your name, address, postal code, phone number, and invoice type.
• Home Information: NUWA may collect home information you provide to NUWA, including name, gender, and facial recognition data. Facial recognition will only occur on your device. NUWA does not store your original facial photos but stores feature information processed with special algorithms. NUWA will take strict security measures to ensure the safety of such data. If you wish to delete such information, you can contact NUWA at privacy@nuwarobotics.com.
• Log Information: Information related to your use of certain features, applications, and websites. For example, cookies and other anonymous identifier technologies, IP address, network request information, temporary message history, standard system logs, crash information.

NUWA may also collect other types of information that do not directly or indirectly identify an individual. This information is aggregated, anonymized, or de-identified, such as when using specific services. The collection of such information is intended to improve the services provided by NUWA.

How NUWA Uses Personal Information

The collection of personal information is intended to provide you with services and/or products, as well as for the legal purposes defined by applicable laws. You hereby agree that NUWA may process and disclose personal information to its affiliates and third-party service providers (as defined below) for the purposes described in this privacy policy.

NUWA may use your personal information for the following purposes:

• To provide, process, maintain, improve, and develop NUWA’s products and/or services, including after-sales and customer support, as well as services provided on your device or through NUWA’s website.
• To communicate with you regarding your device, services, or any general inquiries, such as updates, customer support, information about NUWA’s activities and sales, and notifications.
• To analyze and develop statistical information about the use of NUWA’s products and services in order to better improve NUWA’s products and services.
• To optimize the performance of your device.
• To store and maintain information about you for NUWA’s business operations or legal obligations.
• To provide local services without communicating with NUWA’s servers.

Below are more details on how NUWA uses your information (which may include personal information):

• Setting Up Your NUWA Account: Personal information collected when creating a NUWA account on NUWA’s website or through NUWA’s mobile devices is used to set up a personal NUWA account and personal profile page for the user.
• Processing Your Purchase Orders: Information related to e-commerce orders may be used to process purchase orders and related after-sales services, including customer support and re-delivery. Additionally, order numbers are used for cross-referencing orders. Email addresses are used to send users package tracking information. Lists of purchased items, receipt details, including name, address, phone number, postal code, and invoicing details, are used for delivery purposes.
• Allowing Participation in NUWA Forums: Personal information related to NUWA forums or other internet platforms may be used for displaying personal profile pages, interacting with other users, and participating in forums.
• NUWA Services: Information collected for services such as NUWA Cloud, call log synchronization, and SMS synchronization is used for user authentication and service activation purposes.
• Providing Other NUWA Services: Other information collected for each NUWA service may be used to perform the functions of that service and to promote the delivery of that service for the benefit of the user, such as downloads, updates, registration, or related activities on NUWA services.
• Providing Messaging Functions: When you converse with NUWA products, your chat records will be collected and stored in the NUWA Cloud application or synchronized across devices.
• Facial Recognition: When you register as a family member, NUWA captures your facial features by taking your photo. This information is backed up and stored on the server, and users can choose whether to use the previous data or reset it when changing robots (inheritance mechanism).
• Voice Control: When using voice control and interaction services, NUWA may collect your conversation records to provide such services.
• Providing Location-Based Services: During the use of NUWA services, NUWA or third-party service providers may use location information to provide you with the correct version of the service and accurate details about that location to ensure the best user experience, such as weather details and location access (as part of Android/iOS platforms).
• Improving User Experience: Some optional features, such as user experience programs, allow NUWA to analyze data on how users interact with NUWA devices and services to improve the user experience, such as sending crash reports.
• Providing Push Services: Device serial numbers will be used to provide NUWA push services, evaluate advertising effectiveness, and send notifications from NUWA about software updates or new product announcements, including information about sales and promotions.
• Collecting User Feedback: Feedback you choose to provide is valuable for helping NUWA improve services. To follow up on feedback you choose to provide, NUWA may use your personal information to communicate with you and keep records.
• Sending Notifications: NUWA may periodically use your personal information to send important notifications, such as communications regarding purchases and changes to NUWA’s terms, conditions, and policies.

Sale

 NUWA may use your phone number, email address, and NUWA account to provide you with business information related to our products, mobile applications, cloud products, or services from business partners.

You always have the right to refuse NUWA's use of your personal data, but this must be done through your explicit and separate expression of intent.

If you wish to stop receiving any emails from NUWA or if you encounter the aforementioned situation, you can unsubscribe by clicking the link located at the bottom of each communication or by sending an email to privacy@nuwarobotics.com to inform us.

About Cookies and Other Technologies

(Only when browsinghttps://www.nuwarobotics.com)

• What information NUWA collects and how it is used: NUWA and its third-party service providers use technologies such as cookies, tags, and scripts to analyze trends, report on website activity, and track user activity on the website. NUWA may receive personal and aggregated reports based on these companies' use of these technologies.
• Log Files: Like most websites, NUWA collects certain information and stores it in log files. This information may include Internet Protocol (IP) addresses, browser types, and other similar data.
• Local Storage - HTML5: NUWA uses local storage objects (LSOs), such as HTML5, to store content and preferences. Various browsers may offer their own management tools to delete HTML5 LSOs.
• Protecting your personal information is NUWA's responsibility, and we guarantee that we will not sell your personal cookie information to any third party.
• In special circumstances, NUWA may disclose your personal information to third parties (as described below) to provide you with the products or services you request. You can be assured that NUWA will only share your personal cookie information with your consent.
• When NUWA shares your personal information with third-party service providers under the circumstances described in this section, NUWA will explicitly outline the third parties' rights and obligations in contracts, and will ensure that such third parties are bound by contractual, customary, or other legal standards to comply with privacy standards in your jurisdiction.

Who does NUWA share your information with?

Sharing with NUWA third-party service providers

To ensure smooth business operations and provide you with the full functionality of NUWA products and services, NUWA may occasionally disclose your personal information to other NUWA affiliates or third-party service providers directly related to NUWA's sales processes (such as mailing and delivery services), telecommunication companies, data centers, data storage facilities, customer service providers, advertising, and sales service providers. These third-party service providers will handle your personal information under the requirements of NUWA's privacy policy. If you no longer wish NUWA to share this information, please contact NUWA at privacy@nuwarobotics.com.

NUWA's privacy policy does not apply to products and services provided by other third parties (such as third-party website links) or third-party products and services included in NUWA products or services. When you use these products or services, they may also collect your personal information. Therefore, NUWA strongly advises you to take the time to read the third parties' privacy policies, just as you would with NUWA's policy.

Under this premise, NUWA will not assume any responsibility for third parties beyond contractual obligations, as NUWA has no control over those third parties.

Sharing with Others

 NUWA may share anonymous information and statistics with third parties for commercial purposes, such as sharing general usage trends of NUWA services with advertisers on the NUWA website, including data on the number of customers purchasing certain products or conducting specific transactions within certain demographic groups.

To avoid any doubt, within the scope explicitly permitted by local data protection laws, NUWA may collect, use, or disclose your personal information without your consent. Such disclosure may be necessary to protect NUWA's rights and ensure the safety of you and others, and to comply with local government requirements for investigating illegal activities.

Security

NUWA’s safety measures

NUWA will make every reasonable effort to protect your personal information. To prevent unauthorized access, disclosure, or similar risks, NUWA has established reasonable physical, electronic, and managerial procedures to safeguard your personal information, including any data generated through the use of NUWA's information products, services, or website.

For example, when you send or receive data from NUWA servers using NUWA devices, NUWA ensures that such data is encrypted using Secure Sockets Layer (SSL) and other algorithms.

NUWA ensures that we, our employees, and third-party service providers have specific access controls over data storage. NUWA also regularly reviews our information collection, storage, and processing practices, including physical security measures, to prevent any unauthorized access and use.

NUWA will take all feasible measures to protect your personal information. However, you should be aware that the use of the internet is not entirely secure, and thus NUWA cannot guarantee the security or integrity of any personal information transferred from you or to you.

What you can do

• Password or account information is a fundamental measure to protect your personal information. Unless that person has your formal authorization, you should always log out of your password or account at any public internet terminal when the session ends.
• NUWA is not responsible for security vulnerabilities caused by your failure to protect your personal devices, negligent behavior, or malicious access by other internet users or any security breaches.
• If such situations occur, you can seek advice or assistance from us immediately. Your feedback will help NUWA better protect the privacy of your personal information.

Retention policy

Your personal information will be retained in accordance with NUWA's purposes for collection, within the requirements or allowances of applicable laws. If there is any reasonable assumption that the collected data does not align with NUWA's original collection purpose, we will stop retaining your personal information or delete data that can be linked to a specific individual.

However, if the retention of data is for public interest, scientific or historical research purposes, or for statistical purposes under applicable laws, NUWA may still retain the data even if further processing does not align with the original purpose.

When you reset your device to its factory default settings, all personal information on the device will be deleted. To use the reset function, you can perform it through the settings menu of the product. Please note that the reset cannot be undone, so you must ensure that you no longer need this information.

Access other features on your device

With your permission, NUWA's application may need to access certain functions on your device, such as Wi-Fi network status. This permission allows the NUWA application to run on your device and enables you to interact with the application.

You can always disable this feature through the product settings or contact NUWA at privacy@nuwarobotics.com.

You Can Control Your Information

Control settings

 NUWA recognizes that privacy concerns can vary from person to person. Therefore, NUWA provides examples of ways for you to set limits on the collection, use, disclosure, or processing of your personal information and to control your privacy settings:

• Log out of your NUWA account.
• Contact NUWA at privacy@nuwarobotics.com to delete any information stored on the NUWA cloud.

If you have previously consented to NUWA using your personal information for the purposes mentioned above, you can change your mind at any time by writing to or emailing privacy@nuwarobotics.com.

Access, Update, Correct, or Delete Your Personal Information

• You have the right to request access to or correction of any personal information NUWA holds about you. When you update your personal information, NUWA needs to verify your identity before making the changes. Once verified, NUWA will process your request within the timeframe specified by local data protection laws and related regulations.
• NUWA generally provides these services free of charge but reserves the right to charge reasonable fees.
• If you wish to request access to NUWA-held personal data or believe that NUWA holds any inaccurate, incomplete, inappropriate, or excessive information about you, you can promptly contact NUWA at the email below. Email: privacy@nuwarobotics.com
• For more details about your personal information in your NUWA account, you can also access and modify this information athttps://account.nuwarobotics.com.

Withdraw consent

• You can withdraw your consent for NUWA to collect, use, control, or disclose your personal information by emailing privacy@nuwarobotics.com. NUWA will stop collecting, using, controlling, or disclosing your personal data within a reasonable time after your request.
• Please be aware that withdrawing consent may have legal consequences. Depending on the extent of your withdrawal, it may mean that you will no longer be able to enjoy (1) NUWA's products and services or (2) NUWA Space and services.

Cross-Border or Cross-Territory Transfer of Personal Data

NUWA provides products and services that may be available across countries and territories. To use these features, we may need to transfer your personal data to institutions globally, including but not limited to NUWA's partner companies or businesses connected with NUWA's systems, or have them processed to provide related services. NUWA will comply with regulations for cross-border data transfers to ensure the security of your data. NUWA will adhere to data protection regulations in different countries or regions to ensure all transfers meet the legal requirements of your jurisdiction.

NUWA will apply different privacy regulations based on the country:

• European Economic Area, United Kingdom, Switzerland:
• Standard Contractual Clauses (SCC)
• APEC Member Countries:
• APEC Cross-Border Privacy Rules (CBPR)
• Privacy Recognition for Processors (PRP)

NUWA may also process personal data related to individuals from the People's Republic of China in countries or regions outside of China and may transfer necessary personal data outside of China. In such cases, NUWA will comply with the relevant laws of the People's Republic of China and local regulations, including but not limited to the Personal Information Protection Law.

Minors

 NUWA believes it is the responsibility of parents and guardians to supervise the use of NUWA products or services by children. However, NUWA does not actively provide services to children nor use their personal information for commercial purposes.

If you do not wish to have personal information about a child collected or if you wish to request the deletion of such information, please contact NUWA at privacy@nuwarobotics.com. Please note that this may limit your ability to fully use NUWA’s products and services.

Priority

If you have agreed to the applicable user agreement of NUWA, and if such user agreement conflicts with this privacy policy, the user agreement will take precedence.

Privacy Policy Update

NUWA will periodically review our privacy policy and may update it to reflect changes in NUWA’s information practices.

If NUWA makes significant changes to this privacy policy, NUWA may notify you via email (sent to the email address specified in your account) or post the changes on all NUWA websites or through NUWA’s software, so that you are aware of the information NUWA collects and how NUWA uses it.

Such changes to NUWA's privacy policy will take effect from the effective date stated in the notification or on the website. NUWA encourages you to regularly review this page for the latest information on NUWA's privacy practices.

Additionally, your continued use of NUWA’s products and services on the website, mobile devices, or any other device will be considered as your unconditional acceptance of the updated privacy policy.

If the purposes for collecting personal information by NUWA change, requiring the collection or disclosure of additional personal information, NUWA will seek your consent in advance.

Do I Need to Agree to Any Third-Party Terms and Conditions?

NUWA's privacy policy does not apply to products and services provided by third parties. NUWA's products and services may include third-party products, services, and links to third-party websites. When you use such products or services, they may collect your information for the purposes of providing their own services.

NUWA is not responsible for and cannot control how third parties use the personal information they collect from you. NUWA's privacy policy also does not apply to other websites linked from NUWA’s services. Therefore, we strongly encourage you to read the relevant third-party privacy policies.

Here are the third-party terms and privacy policies applicable to specific products:

• By using smart voice features, you agree to [Google's Privacy Policy:https://policies.google.com/privacy].

Contact NUWA

If you have any comments or questions about this privacy policy, or if you have any concerns about NUWA’s collection, use, or disclosure of your personal information, please refer to the “Privacy Policy” and contact NUWA at the following address:

NUWA ROBOTICS Co., Ltd.
6F, No. 102, Dunhua N. Rd., Songshan District, Taipei City 105405,
Taiwan (Republic of China)
Email: privacy@nuwarobotics.com

Thank you for taking the time to understand NUWA’s privacy policy!